Terms and Agreement
Conditions of Use Thank you for shopping with Luchi LLC dba Sprout Living. We will use Sprout Living throughout this document. Please read these conditions of use before using this site. By using this site, you signify your acceptance of these terms and conditions. We may modify these terms and conditions without your consent, so please revisit these section prior to using SproutLiving.com.
Terms and Conditions of Sale These terms and conditions will apply to all purchases made from Sprout Living. whether you are ordering online or via phone. Please read this document carefully before placing your order.
Payment Acceptable methods of payment include Visa, MasterCard, Discover, American Express and PayPal. We will take all the reasonable steps to keep your order details and payment information secure.
Your Agreement With Us We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and payment will be accepted via your preferred method of payment.
Shipping Policy You will have the option to select from the available shipping methods available. These may change from time to time. All orders will be shipped Monday - Friday. Depending on the method selected and other factors, shipping will be based on real-time calculations unless otherwise prompted. We will do everything in our power to ship orders within 24 hours. Tracking numbers will be provided upon availability. Sprout Living or its affiliates are not responsible for any duties, taxes or fees associated with shipping or customs imposed in any respective receiving country. Sprout Living is also not responsible for any lost, stolen or damaged items that may arise during shipping, unless proven to be related to packaging or faulty products.
Refund Policy ALL SALES ARE FINAL FOR OPENED/TAMPERED ITEMS. Items apart from the previous exception carry a 30-day return policy. They must be unopened, unless the product is defective. The customer is responsible for all return shipments costs, unless the product is defective. All returns are charged a 15% restocking fee. Prior to any return you must notify Sprout Living of your intentions.
Availability All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and price. We will take all the reasonable steps to ensure our represented stock levels are accurate.
Customer Service If you have any queries or require further information regarding our products or your purchase, call us at 703-445-2390 and we will be glad to assist you. Alternatively, please use the contact form on this website, as this may ensure a quicker response.
Product Descriptions Sprout Living has made every effort to display as accurately the colors of our products that appear on SproutLiving.com. However, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the actual product. While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
Legal Notice Sprout Living does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a health care professional. The claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Please consult with a health care professional before starting any diet, exercise or supplementation program. Sprout Living makes no guarantee or warranty, expressed or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.
Mobile Terms of Service The Sprout Living mobile message service (the "Service") is operated by Sprout Living (“Sprout Living”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Sprout Living’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sprout Living through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sprout Living. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to +18446500208 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sprout Living mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +18446500208 or email firstname.lastname@example.org. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.