We never use gums, artificial or "natural" flavoring or additives. Read about what makes us different.

FAQ

Ordering

Q: How long will it take for my order to arrive?

Orders ship from Ogden, Utah via Fedex, and we’ve provided a helpful map below that you can reference for shipping times. The number of days listed are business days. For example, if you live in Florida (the green highlighted area), it will take 4 business days from the shipping date to arrive.

We strive to ship orders as quickly as possible. Given recent congestion with third party partners, please allow up to 48 hours for your order to ship.

Q: What does my Order Status mean?

If your order is marked as Completed, this means that your order has already shipped, and tracking information should have been emailed to you at the address that you provided during checkout. If you are missing tracking information, feel free to email us at care@sproutliving.com or call us directly to obtain your tracking information. If your order is marked as Processing, this means that your order has successfully been placed in the system and will be shipped soon. If you have any further questions about the status of an order, don’t hesitate to contact us through our online chat system, by email at care@sproutliving.com or by phone at 1-888-633-5984.

Q: Can I modify my order after it is placed?

It depends. If your order is placed before 1 PM Central time, it will most likely be shipped out that same day, and once shipped, can not be changed. If placed after this time, please contact us to discuss any desired changes.

Q: Can I order your products outside the United States?

Sorry, we do not currently ship outside of the United States. Please contact us directly to see if there might be a local distributor or some other way to purchase Sprout Living in your country!

Q: Where can I buy your products?

Our products are carried by many retail stores throughout the country. For an up-to-date list or to find the nearest one to you, please contact us.

Q: How can I place an order?

Orders can be placed directly through our website – visit the Products section here – or feel free to call us directly at 1.888.633.5984 to order over the phone.

Q: Do you offer samples?

As a smaller company, we’re unable to provide complimentary samples, but please check out our Epic Protein and Simple Protein sample kits, which come with free shipping too!

Q: How do I become an authorized reseller?


Please refer to our Wholesale page at www.sproutliving.com/wholesale-program/.

Q: Do you ship internationally?

Sorry, we do not currently ship outside of the United States. Please contact us directly to see if there might be a local distributor or some other way to purchase Sprout Living in your country!

Q: Should I worry about high temperatures affecting the product?

Based on all of our understanding and experience, protein begins to denature when exposed to temperatures between 118 and 130 deg Fahrenheit for sustained periods of time. As such, it’s recommended that the products be stored in cool places. Furthermore, we’re confident that the temperatures reached during transit as well as the lengths of time under these conditions do not pose significant risk of denaturing or harming the protein, and the efficacy of the product remains intact.


Wholesale

Q: How do I become an authorized reseller?

Please refer to our Wholesale page at www.sproutliving.com/pages/wholesale-program/.


Shipping

Q: Do you ship outside of the continental US?

Yes, we do! It's a flat rate of $20 to ship any order outside of the continental United States (Hawaii or Puerto Rico) via USPS. If you would like to ship via UPS or FedEx, please call your order in directly (additional charges may apply).

Q: Do you ship internationally?

Sorry, we do not currently ship outside of the United States. Please contact us directly to see if there might be a local distributor or some other way to purchase Sprout Living in your country!

Q: Which carrier will my package be shipped through?

Orders shipping within the continental US will be sent via UPS surepost or UPS ground depending on weight. Orders shipping to P.O. Boxes will be sent via USPS. Orders shipping to AK, HI, or PR will be sent via USPS or priority mail depending on weight.

Q: How long will it take for my order to arrive?

Orders ship from Ogden, Utah via Fedex, and we’ve provided a helpful map below that you can reference for shipping times. The number of days listed are business days. For example, if you live in Florida (the green highlighted area), it will take 4 business days from the shipping date to arrive.

We strive to ship orders as quickly as possible. Given recent congestion with third party partners, please allow up to 48 hours for your order to ship.

Q: Can I calculate my shipping cost?

Domestic shipping for all orders over $50 is FREE! For orders under this value, we charge a flat $10 for shipping. Easy peasy. For order shipping outside of the continental US, we charge a flat $20 for shipping via USPS.

Q: Can I expedite my order?

In most cases, yes! If you need your product sooner than normal, please contact us to discuss upgrading your shipping and that associated costs.

Q: What is Route?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. 

Q: How do I file a Route claim for lost, stolen, or damaged orders?

You can easily file a claim through claims.route.com. This process takes a minute or less. 

Q: Do you cover lost or stolen packages not protected by Route?

We will always do our best to resolve issues as quickly as possible. By purchasing Route Package Protection, completing a claim is only a click away, and your claim is processed within 48 hours. With Route, there's no need to reach out to us to resolve these issues!

Q: What if my Route replacement order is lost?

Any replacement orders that are placed by Route are still insured by Route. You can also request a full refund.


Returns

Q: Can I return or exchange my product?

If your product is unopened, then we will happily return or exchange it for any reason. Just contact us, and we will be happy to provide a free return less shipping and handling and a 15% restocking fee. No questions asked. If you have already opened the product, we might still be able to work something out. Please contact us on our general line at 1.888.633.5984 to discuss your concerns.


Product Information

Q: Should I worry about high temperatures affecting the product?

Based on all of our understanding and experience, protein begins to denature when exposed to temperatures between 118 and 130 deg Fahrenheit for sustained periods of time. As such, it’s recommended that the products be stored in cool places. Furthermore, we’re confident that the temperatures reached during transit as well as the lengths of time under these conditions do not pose significant risk of denaturing or harming the protein, and the efficacy of the product remains intact.

Q: How are the pumpkin seeds processed into a powder?

Our pumpkin seeds are processed using a cold-press technology that is very efficient in removing the fat and oil content of the seeds without harming any of the inherent nutrients of the seeds. The fat is taken down to just under 10%, which further concentrates the protein. Our process is meant only to reduce fat, not nutrients.

Q: What happens if I accidentally consume the silica packet inside the product?

Inside each product, a silica packet is inserted that helps absorb any extra moisture. The contents of this are not toxic, but surely shouldn’t be consumed unless accidentally.

If accidentally consumed, don’t worry too much. A quick search has shown similar variations of this type of answer:

Usually, nothing happens if you eat silica gel. In fact, you eat it all the time. Silica is added to improve flow in powdered foods. It occurs naturally in water, where it may help confer resistance against developing senility. Silica is just another name for silicon dioxide, the main component of sand.

(https://chemistry.about.com/od/medicalhealth/f/What-Happens-If-You-Eat-Silica-Gel-Beads.htm)

The product will not go bad without the packet so there’s no need to replace the packet. Of course, we always recommend consulting a physician with any health concerns related to this.

Q: Are all products safe in pregnancy and while breastfeeding ?

It’s always a difficult answer when pregnancy and breastfeeding are involved because everyone’s body is different. The ingredients in all of our products are all organic, vegan, kosher, non-gmo, gluten-free and contain absolutely no preservatives, coloring agents or additives of any kind, but of course there’s a chance for issue depending on the individual. We encourage you to look to our product pages, where you can find the all the ingredients they contain and information about each one.

Q: Are your products produced using hexane?

Of course NOT! Our products are strictly processed without using any hexane.

Q: Do your products contain sulfites?

Of course NOT! Our products do not contain any sulfites.

Q: Are your products nut-free?

Of course! All of our products do not contain any nuts. They are, however, manufactured in a cGMP-compliant facility that does process nuts and soy, but takes strict precautionary measures to ensure no cross contamination occurs.

Q: Are your products soy-free?

Of course! All of our products do not contain any soy. They are, however, manufactured in a cGMP-compliant facility that does process nuts and soy, but takes strict precautionary measures to ensure no cross contamination occurs.

Q: Are your products gluten-free?

Of course! All of our products are naturally gluten free. They are, however, manufactured in a cGMP-compliant facility that does process wheat, but takes strict precautionary measures to ensure no cross contamination occurs.

Q: Are your products certified kosher?

Of course! All of our products are certified kosher by Kosher Check.

Q: Are your products non-GMO?

Of course! We are committed to using only the purest ingredients and one of our main concerns has always been using non-GMO ingredients. We believe that natural nutrition always trumps anything genetically modified.

Q: Do any of your product contain caffeine?

Yes. Our Epic Protein Chocolate Maca contains 10 mg of natural caffeine per serving, our Epic Protein Mindful Matcha contains 13 mg of natural caffeine per serving and our Epic Protein Complete Coffee contains 90 mg of caffeine per serving.

Q: Are your products raw?

Of course! All of our ingredients are processed under low temperatures below the raw standard of 118° F, ensuring that they maintain their enzymatic activity, nutrient density and robust flavors.

Q: Where are your ingredients sourced?

Our ingredients are sourced from all around the world. We source many of our superfoods including lucuma, maca and mesquite from South America and our other superfoods and ingredients from Africa, Europe, the Americas and Asia.

Q: What is a superfood?

Superfoods are nutrient-dense foods that have relatively low calories and are excellent sources of antioxidants, polyphenols, vitamins and minerals. They are revered for their ability to strengthen immune systems, support digestive systems, increase energy levels, reduce stress and generally promote an overall well-being in the mind and body. Found all around the world, superfoods can be the perfect addition to your healthy and well-balanced lifestyle. Learn about these amazing foods through our Infographics page at www.sproutliving.com/infographics/.


Storage

Q: Should I worry about high temperatures affecting the product?

Based on all of our understanding and experience, protein begins to denature when exposed to temperatures between 118 and 130 deg Fahrenheit for sustained periods of time. As such, it’s recommended that the products be stored in cool places. Furthermore, we’re confident that the temperatures reached during transit as well as the lengths of time under these conditions do not pose significant risk of denaturing or harming the protein, and the efficacy of the product remains intact.

Q: How should the products be stored?

We recommend that our products be stored in a cool, dry place.

Q: What is the shelf life of your products?

Our products have a shelf life of 18 months, and as a small company, we are continually in production, so we do not have large volumes of inventory. All of our products are produced frequently, ensuring that they very rarely approach their expiration dates.


Company

Q: Unanswered questions?

If you have any questions or concerns not addressed in these FAQ, don’t hesitate to contact us by email at care@sproutliving.com or over the phone at 1.888.633.5984.


Rewards

Q: How do I earn credit?

You'll earn a $5 credit just for signing up for a Sprout Living Rewards account. You'll earn a $5 credit on every order $75+ (one-time purchases). You'll earn a $10 credit on every reoccurring subscription order (starting on your second order). You'll earn a $20 credit for every brand new customer you refer our way (after they make their first purchase)!

Q: How do I use my credit?

If logged in, your credit should apply automatically. If not, during checkout, copy and paste your credit code (from your email and/or dashboard) into the 'Gift Card or Discount Code' section. Your credit will be applied to your order.

Q: Are credits applied to subscriptions?

Unfortunately, credits can't be auto-applied to recurring subscription orders. They can of course be used on one-time purchases, however.

Q: Can I use a discount code as well as my credit?

Yes, absolutely!